At AutoPartsUKLimited.com, we strive to ensure you have a smooth and satisfactory experience. In the event you need to return or exchange an item, we offer a comprehensive and customer-friendly policy. Please carefully review the details below to ensure your return or exchange is handled efficiently.

Return Eligibility

You can return items within 30 days of the purchase date. To be eligible for a return, the product must meet the following conditions:

• The item must be in new and unused condition.
• The product must be in its original packaging and include all components and documentation.
• A valid proof of purchase (receipt, invoice, or order confirmation) must accompany the return.

The following products are non-returnable:

• Gift cards.
• Downloadable software products.
• Hazardous materials, flammable liquids, or gases.
• Health and personal care items.

How to Initiate a Return

To start a return or exchange, please contact our Customer Support at info@autopartsuklimited.com. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions. Returns without prior authorization may be delayed or rejected.

Please return the product to the following address: AutoPartsUKLimited.com
4 Harmans Cross, Broughton, Milton Keynes, England, MK10 7BL.

Shipping costs for returning the product are the responsibility of the customer unless the return is due to a defect or an error on our part (e.g., incorrect product shipped). If approved, we may provide a prepaid return shipping label.

Refund Process

Once your return is received and inspected, we will send an email notifying you of the approval or rejection of your refund. If the return is approved, the refund will be processed, and a credit will be applied to your original payment method within 7–10 business days.

Please Note: Refunds may be delayed or denied if the product does not meet our return requirements, or if it was returned without prior authorization.

Late or Missing Refunds

If you haven’t received your refund after the estimated processing time:

1. Check with your bank or credit card provider, as processing times may vary.
2. Contact your financial institution for any pending transactions.

If you have followed these steps and still have not received your refund, please contact us at info@autopartsuklimited.com.

Exchanges

We will replace items if they are defective or damaged. If you need to exchange an item, please contact info@autopartsuklimited.com and send the product to the above address. Exchanges are only available for identical items. If the original item is unavailable, we may offer an alternative product or a full refund.

Non-Refundable Items

Please be aware that certain items are ineligible for returns or refunds, including:

• Gift cards.
• Downloadable software.
• Hazardous or flammable materials.

For clarification on whether your item qualifies for return or exchange, contact us at info@autopartsuklimited.com.

Shipping Returns

For all returns, send the product to the following address: AutoPartsUKLimited.com
4 Harmans Cross, Broughton, Milton Keynes, England, MK10 7BL.

Shipping fees are non-refundable unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns. We cannot guarantee receipt of returned items without tracking.

Gifts

If the product was marked as a gift and shipped directly to you, you will receive a gift credit equivalent to the return value. Once the return is processed, a gift certificate will be sent to you.

If the product was not marked as a gift or was sent to the original purchaser, the refund will be issued to the original purchaser’s account.

Need Help?

If you have any questions or need further assistance, please contact us at info@autopartsuklimited.com. Our Customer Support Team is here to assist with any concerns regarding returns, refunds, and exchanges.